At The Men Secret, we are committed to discreet, fast, and reliable delivery, and to making returns straightforward when something is not right. Your privacy and satisfaction are our top priorities.

Shipping

  • Order Processing: All orders are processed within 24 hours of receipt, excluding weekends and holidays.

  • Estimated Delivery: Lahore orders are usually delivered within 2 to 3 days, and the rest of Pakistan within 3 to 5 days. All orders are shipped in 100% discreet packaging to protect your privacy. You will receive an email with tracking information once your order has shipped.

  • Order Tracking: You can track the status of your order at any time by contacting our support team via our social media platforms or WhatsApp.

  • Sale Days: Deliveries can take up to 5 to 7 days during heavy promotional periods or sale days.

Returns, Refunds, and Replacements

What is your refund, return, and replacement policy? We accept complaints within 10 to 15 days of delivery. We offer both refunds and replacements depending on the nature of the issue. Processing takes 5 to 7 working days.

How do I request a refund or replacement? Simply contact our customer support with your order number and details of the issue. Our rider will pick up the product from you. Once our team inspects it, we will process your refund or dispatch a replacement.

What if there is a quality issue like texture, smell, or effectiveness? Please share the batch number, expiry date, order details, and photo or video evidence. We will verify your concern with our quality control team and proceed with a replacement or refund accordingly.

What if my product is damaged, broken, or leaked? Please share your order number alongside a photo or video of the damaged product and its outer packaging. We will immediately arrange a pickup and send a fresh replacement.

Can I get a replacement if I ordered the wrong product or ordered by mistake? Yes. However, due to the intimate and personal nature of our products, items returned for these reasons must be strictly sealed, unused, and in their original, unopened box. A replacement or return charge will apply.

Are there any charges for a refund or replacement? Yes, a standard Rs. 200 return or replacement charge applies in most cases. In specific scenarios, additional delivery charges may apply depending on the situation.

How long will the process take? Once we receive the returned product, inspection and processing will take 5 to 7 working days. After approval, refunds are sent directly to your JazzCash, EasyPaisa, or bank account.

How will the pickup work? Our rider will come to your address to collect the product. For replacement cases, the rider can deliver the new product at the same time for a seamless exchange.

Would you also like to add a specific clause regarding customer privacy and discreet billing on bank statements to further reassure your buyers?